Terms and Conditions

Terms & Conditions

Last Updated: 11-16-2025

Welcome to The Beatrice Series website, owned and operated by Kimberly DiPlacito. By accessing or using this Site, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, please do not use the Site.

1. Use of the Website

You may use this Site for personal, non-commercial purposes only.
You agree not to:

Copy, modify, or distribute any content without written permission
Attempt to interfere with the Site’s functionality or security
Use the Site for unlawful or harmful activities

All content on this Site — including illustrations, text, branding, characters, and product descriptions — is protected by copyright and intellectual property laws.

2. Intellectual Property

All artwork, characters (including Beatrice, Boomer, Charlotte, Benny, and others), book content, illustrations, logos, and designs are the exclusive property of Kimberly DiPlacito unless otherwise stated.

You may not:

Reproduce or republish any content
Use artwork or characters for commercial purposes
Claim any part of the content as your own

If you would like permission to reference or feature the artwork, please contact us for licensing approval.

3. Purchase Policies

By ordering a product from this Site, you agree to the following:

3.1 Payments

All purchases must be completed through the designated checkout system. Prices may change without notice.

3.2 Customized Books

Custom books are made-to-order and are non-refundable, as they are uniquely created based on the customer’s selections.
Please double-check spelling, character choices, and personalization details before submitting an order.

3.3 Shipping & Delivery

Estimated shipping times are provided at checkout. Delivery delays due to postal carriers or external factors are outside our control.

3.4 Returns & Refunds

Standard, non-customized books may be eligible for returns within 7 days of delivery if in unused condition.
Custom books are not eligible for returns or cancellations once the order is placed.
If an item arrives damaged, please contact us with photos within 48 hours.

4. Digital Products

If digital downloads or eBooks are offered:

You are granted a personal, non-transferable license
Digital products may not be shared, resold, or redistributed

5. Privacy Policy

We respect your privacy. Any personal information collected to fulfill orders or communicate with you will never be sold or shared with third parties except as required to complete your order (e.g., shipping carriers, payment processors).

For full details, please refer to our Privacy Policy.

6. External Links

This Site may include links to third-party websites. We are not responsible for their content, policies, or actions.

7. Disclaimer

This Site provides creative content for educational and entertainment purposes. Nothing on the Site constitutes professional behavioral, educational, or therapeutic advice. Always consult a qualified professional regarding behavioral or educational needs.

Return and Refund Policy

Last Updated: 11-16-2025

Thank you for supporting The Beatrice Series and the inclusive stories we create. We want you to be delighted with your purchase. Please read the policy below to understand how returns and refunds are handled.

1. Customized Books (Non-Refundable)

Customized books are made specifically for you based on your chosen characters, names, story options, or personal details. Because these items are created uniquely for each customer:

Customized books are non-refundable and non-returnable

except in cases of:

Incorrect personalization due to our error
Damage during shipping (see Section 4)

Please double-check all spelling, names, and customization requests before placing your order.

2. Standard Books & Products

Non-customized print books or merchandise may be eligible for returns.

Return Eligibility:

Must be returned within 7 days of delivery
Item must be unused, unmarked, and in original condition
Customer is responsible for return shipping unless the error was ours

Once the return is received and inspected, eligible refunds will be issued to the original payment method.

3. Digital Products

Due to the nature of digital downloads:

All digital products are final sale

and cannot be returned, refunded, or exchanged.

If you have trouble accessing a file, we’re happy to resend it.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will make it right.

Please contact us within 48 hours of delivery with:

Your order number
A brief description of the issue
Photos of the damage or mistake

We will offer one of the following based on the situation:

A replacement
A corrected custom copy
A refund (in rare cases where replacement is not possible)

We cannot replace items damaged by customer mishandling or after the 48-hour window.

5. Lost or Delayed Packages

Once your package has been handed to the shipping carrier, delivery delays are outside our control.

If a package is shown as lost, we will work with you to:

File a claim
Issue a replacement when possible

If a package is marked delivered, you may need to check with your local post office or carrier.

6. Cancellations

Standard books: Orders may be canceled within 12 hours of purchase if they have not shipped.
Customized books: Cancellations cannot be accepted once work has begun due to the personalized creation process.

7. Exchanges

We do not currently offer exchanges. Items must be returned and refunded separately if eligible, and a new order can be placed.

8. Contact Us

If you need help with a return or have questions about your order, please contact us:

Email: Kimberly@beatriceseries.org
Website: Beatriceseries.org

We are here to help and want every reader to have a beautiful experience with our stories.